FREE GIFT! Classic Rope Mask strap (Approx 33 - Adjustable)
Please note as there may be slight color variant to the actual product. It come with the adjustable button as shown in the picture. This is complimentary for all paying customer. Limit to 1 set per paying customer based on 1 order invoice. Check out with promo code FREEGIFT. Terms & conditions apply.
RETURN & REFUND POLICY
All purchases made on www.thelukchup.com are final and not eligible for return or exchange. Strictly no refund for pre-order items.
However, we will be able to provide an exchange for defective items when notified within two days of when the item/items were received, provided the items are unused, with all original packaging intact.
If you have received a defective item, please notify us immediately at email@example.com or DM us on our social media channels (Facebook & Instagram).
For Pre-order items, it will only reach you around 3 weeks. Do only place an order if you are comfortable with the waiting time.
For In-stock Items, depending on the shipping options you had selected, it will reach you around 3 - 8 working days.
5- 8 working days
*Please note that we will not be liable for slow or lost mail under this option.
FREE for all new orders.
Door to Door (Courier Delivery)
3 – 5 working days
FREE for orders above S$30 or S$4
TRACKING OF YOUR ORDER
LOCAL NORMAL MAIL: No tracking number will be provided under this option.
LOCAL COURIER DELIVERY: You will receive an email notification or Whatsapp once your order has been sent for delivery.