Mask Chain with gummy bear. (Approx 57 cm)
RETURN & REFUND POLICY
All purchases made on www.thelukchup.com are final and not eligible for return or exchange. Strictly no refund for pre-order items.
However, we will be able to provide an exchange for defective items when notified within two days of when the item/items were received, provided the items are unused, with all original packaging intact.
If you have received a defective item, please notify us immediately at firstname.lastname@example.org or DM us on our social media channels (Facebook & Instagram).
For Pre-order items, it will only reach you around 3 weeks. Do only place an order if you are comfortable with the waiting time.
For In-stock Items, depending on the shipping options you had selected, it will reach you around 3 - 8 working days.
5- 8 working days
*Please note that we will not be liable for slow or lost mail under this option.
FREE for all new orders.
Door to Door (Courier Delivery)
3 – 5 working days
FREE for orders above S$30 or S$4
TRACKING OF YOUR ORDER
LOCAL NORMAL MAIL: No tracking number will be provided under this option.
LOCAL COURIER DELIVERY: You will receive an email notification or Whatsapp once your order has been sent for delivery.